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Account Manager - Hertfordshire

£20,000 - £25,000 - Block Management

Ref: 1298 Date Posted: Monday 08 Mar 2021

The aim of the role is to supply a prompt and efficient service to our clients and recover unpaid service charge and ground rent arrears on their behalf in a timely and accurate manner.

You will proactively ensure we remain within the firms service level agreements and that our clients and their agents are kept regularly updated with the latest progress of each case they have referred.

The role involves regular interaction with; clients, leasehold and freehold property owners, solicitors, mortgagees and other authorised third parties.

You will be required to obtain payment from owners within the shortest possible timeframe on behalf of our Clients whilst considering; individual owner vulnerabilities, the Pre Action Protocol for Debt Claims and the rules set out by the Financial Conduct Authority.

You will be able to readily identify what constitutes a complaint or a legally valid dispute and you will provide a detailed response to the above via telephone and/or in writing in accordance with our processes.

This is a fast-paced and varied role that requires excellent communication skills, attention to detail, familiarity with computer systems and databases, excellent numerical and written skills and; the ability to tactfully recover the funds owed.

Caseload management
Calculating and understanding client instructions and statement of accounts
Entering new instructions onto the system
Obtaining Land Registry documents – Titles, Leases, Transfers and understanding them
Inbound / Outbound calls – Owners, solicitors, clients and mortgagees
Responding to email/written queries from clients, owners, solicitors and mortgagees
Dispute Resolution and responding to Reply Forms
Complaint acknowledgement
Use of clients databases to obtain statements, demands and invoices
Payment plan negotiation and agreement
Taking payments by card and allocating cheque payments
Preparing and Serving Section 121 Notices
Following set processes and guidelines ensuring all required actions are carried out to achieve desired outcome
Ensuring daily individual and team targets are achieved e.g. diary, emails and distributed work
Reporting to client

Contact: Zoe Southwell | www.blockrecruit.co.uk | 020 3900 0401 | zoe@blockrecruit.co.uk

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Account Manager - Hertfordshire

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