Account Manager, Jobs, 1298

Account Manager - Hertfordshire

£20,000 - £25,000 - Block Management
Ref: 1298 Date Posted: Tuesday 15 Dec 2020
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The aim of the role is to supply a prompt and efficient service to our clients and recover unpaid service charge and ground rent arrears on their behalf in a timely and accurate manner.  
You will proactively ensure we remain within the firms service level agreements and that our clients and their agents are kept regularly updated with the latest progress of each case they have referred.
The role involves regular interaction with; clients, leasehold and freehold property owners, solicitors, mortgagees and other authorised third parties.
You will be required to obtain payment from owners within the shortest possible timeframe on behalf of our Clients whilst considering; individual owner vulnerabilities, the Pre Action Protocol for Debt Claims and the rules set out by the Financial Conduct Authority.
You will be able to readily identify what constitutes a complaint or a legally valid dispute and you will provide a detailed response to the above via telephone and/or in writing in accordance with our processes.
This is a fast-paced and varied role that requires excellent communication skills, attention to detail, familiarity with computer systems and databases, excellent numerical and written skills and; the ability to tactfully recover the funds owed.
  • Caseload  management
  • Calculating and understanding client instructions and statement of accounts
  • Entering new instructions onto the system
  • Obtaining Land Registry documents – Titles, Leases, Transfers and understanding them
  • Inbound / Outbound calls – Owners, solicitors, clients and mortgagees
  • Responding to email/written queries from clients, owners, solicitors and mortgagees
  • Dispute Resolution and responding to Reply Forms
  • Complaint acknowledgement
  • Use of clients databases to obtain statements, demands and invoices
  • Payment plan negotiation and agreement 
  • Taking payments by card and allocating cheque payments
  • Preparing and Serving Section 121 Notices
  • Following set processes and guidelines ensuring all required actions are carried out to      achieve desired outcome
  • Ensuring daily individual and team targets are achieved e.g. diary, emails and distributed work
  • Reporting to client
Contact: Zoe Southwell | | 020 3900 0401 |
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