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£20,000 - £28,000
Tuesday 01 Jun 2021
What will joining this company do for you?
The opportunity to start your career within Block Management
You will be offered a path to progress with different departments
Working for a friendly, yet professional Managing Agent
Provide a professional property management service to our customers as the first point of contact, in relation to all enquiries about the sale or re mortgage of their property.
Log all enquiries from customers within our property management systems, responding appropriately via numerous communication methods including email, telephone, fax or letter in line with the company service level agreements.
Raise appropriate fee requests and requests for authorisation to disclose information in line with Data Protection legislation. Update the database with charges upon receipt of payment.
Processing payments for services provided over the phone utilising Sagepay terminal.
Review leases in order to identify the requirement for post-completion documents such as Certificate of Compliance, Licence to Assign, and Deed of Covenant.
Produce and review standardised responses to ensure that they are complete and accurate, liaising with our Maintenance and Major Works Departments where necessary.
Respond in a professional manner to any additional enquiries that may be received via telephone, email, fax, or letter.
Process Notice of Transfer upon receipt, updating the database with the new owners’ details, producing and distributing correspondence and welcome guides to the new owner.
Maintain workflow of open cases, chasing outstanding post-completion documents and
the production thereof once fees have been received.
Liaise with our clients’ and their legal department on more complex matters that need to
Other ad-hoc duties
Assist the Operations Manager or Director with any escalated complaints, providing evidence of how matters were handled in order responses can be issued effectively.
Assist the Maintenance Office with lease interpretations in respect of our client’s maintenance obligations to ensure costs incurred are recoverable under the terms of the liaise.
Provide administrative support to the office including the processing of post received and to be sent and answering the phone to general enquiries.
Any other duties that may reasonably be requested by the Finance Manager, Director or the Shareholders.
Education to GCSE Level or equivalent
The ability to prioritize tasks and work under pressure
Good IT skills with experience using Microsoft Office packages, with good email etiquette
Industry related qualifications such as IRPM / RICS / IOSH
Experience with property management package, Qube
Experience with reading and interpreting residential leases
If you don’t meet the requirements for this role, call the Block Recruit team to see what other roles we may have which could fit your current level of experience or
“create an account”
with us on our website, so we can stay in touch and let you know when other roles to come up.
Salary Range & Benefits
This position is paying a competitive salary of £20,000 - £28,000 depending on experience.
Once we have received your CV you can expect to get a call or email within 24hours. Unfortunately, if you don’t meet the minimum requirements for this position then you may not be contacted for this role. However, we would still love to discuss other opportunities suitable to your current skill set and experience and how we can assist you in your employment search. Give us a call for a confidential careers chat today
Contact: Stella Stratton
www.blockrecruit.co.uk | 020 3900 0401 | stella @blockrecruit.co.uk
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of respondents rated us as excellent against other agencies they have used in the past.
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of respondents rated our service levels during the recruitment process as excellent.
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Award winner of News of the Blocks “2019 Recruitment Company of The Year” for having strong Values and Ethics which shape the way we work.
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