Credit Controller (Rents Officer) - Merseyside

Property Credit Controller

Department: Lettings
Salary: £26,000 - £28,000
Location: 100% Office-Based

Company Overview: My client, a well-established property management company based in Liverpool, is seeking a dedicated Property Credit Controller to join their team. This role involves managing rental payments across a large portfolio of properties, ensuring the financial stability of their operations.

Role Objective: The Property Credit Controller will be responsible for monitoring and collecting rent payments, ensuring all accounts are current, and providing essential support in debt management.

Key Responsibilities:

• Monitor rental accounts to identify late or missing payments.
• Pursue outstanding payments through emails, letters, and phone calls.
• Reconcile accounts and prepare rent schedules using Excel and the in-house property management system.
• Communicate with tenants regarding rent accounts and resolve any queries.
• Issue payment reminders and escalate unresolved issues as necessary.
• Serve legal notices when required and manage the process through to completion.
• Prepare cases for hearings and attend possession hearings or bailiff appointments if needed.
• Identify and allocate missing payments.
• Run routine and ad hoc reports and post daily rent charges.
• Work closely with the finance department on rental payment matters.

Skills and Qualifications:

• Communication: Strong verbal and written communication skills.
• Attention to Detail: High attention to detail with the ability to manage your workload independently.
• Interpersonal Skills: Confident in dealing with landlords and tenants, with an excellent telephone manner and the ability to handle complex issues professionally.
• IT Proficiency: Competent in using Microsoft Word, Excel, and Outlook.
• Teamwork: Ability to work independently and as part of a team, with a proactive approach to tasks.
• Organizational Skills: Excellent organizational, prioritization, and planning abilities, with a proven track record of meeting targets.

Key Competencies:

• Experience in a property management environment, particularly in credit control.
• Proven success in achieving financial targets.
• Self-motivated with a positive, can-do attitude.
• Professional presentation and conduct that enhances the company’s reputation.

If you have the experience and skills required for this role and are looking to join a dynamic team in a growing company, my client would love to hear from you!

Please only apply if you have the relevant experience.