Customer Service Assistant, Jobs, 1387

Customer Service Assistant - West Midlands (County)

£20,000 - Block Management
Ref: 1387 Date Posted: Monday 26 Apr 2021
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Our Client, a team of Property Management specialists based in Birmingham is expanding. Headed up by industry experts, they have grown exponentially since they were founded. Currently a smaller team with big plans, they’re dedicated to becoming one of the best in the industry and need the right people with them on this journey.
They know the value of people and how much having the right team will ensure their business keeps pushing in the right direction. As a result, ensuring a positive culture, as well as an empowering, collaborative working environment is very important to them. As a business they aim to provide an unparalleled service to their customers.
Purpose of the Job: 
To assist in overseeing the high quality, planned, reactive and remedial maintenance services through to completion.  To assist the accounts team with functions to include issuing of service charge demands, credit control, sales ledger, purchase ledger. Dealing with sales enquiries and company administration.
To assist in ensuring that all works are completed in line with our Management Agreements and completed in a timely manner. All updates and activities are reported accurately and concerns regarding third party contractors are raised. Ensuring our accounts system, MRI (Qube), is maintained with correct records and monitoring of outstanding actions.
Duties will include:
  • Build relationships with leaseholders and contractors to develop an understanding of their characteristics in order to deal with queries and correspondence.
  • Liaising with Directors, Property Managers (PMs); Property Inspectors and Contractors to ensure the administration of repairs meet the company standards
  • Accurate recording of inbound and outbound communications (telephone calls, email, and post) enabling works to be completed in line with company Contractor Service Level Agreement (critical, high, medium and low priorities).
  • Work with the team to ensure contracts are placed both initially and upon renewal that follow the appropriate tender process to both deliver the required specification and value for money.
  • To identify and highlight concerns where contractors fail to fulfil their contractual agreement.
  • Ensure that the service charge and ground rent arrears are raised, issued and collected in a timely manner.
  • Issuing stage 1,2 & 3 arrears letters and liaising with lawyers on arrears recovery matters, in accordance with client specific instructions.
  • Processing invoices for the Property Manager to authorise.
  • Assisting in the administration of sales, corresponding with lawyers, setting up sales file and updating Qube.
  • Assisting in the administration of Resident Management Company matters at Companies House.
Minimum Requirements:
  • Good computer skills
  • Proactive approach to problem solving
  • Strong time management skills
  • Able to work well under pressure to deadlines
  • Strong team player
Desirable Requirements:
  • Block Management experience
  • Experience in a similar role
  • Industry related qualifications such as IRPM / RICS / IOSH
Contact: Zoe Southwell | | 020 3900 0401 |
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