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Estate Manager (Exclusive Vacancy) - East London

£35,000 - £40,000 - On-Site Management

Ref: 1189 Date Posted: Wednesday 05 Aug 2020

This career opportunity is exclusive to and only available through Block Recruit

We’re a national, award-winning Property Management Company that continuously challenges the norm of the industry we work in. Having experienced such rapid growth, we now have exciting new plans in place to help drive the business forward, implementing stronger processes and procedures along the way and launching new training and development concepts internally. One of these being our own internal training academy, a bespoke internal training academy designed specifically for us, aimed at providing our employees with the resources needed to develop and grow into Property Management superstars!

We’re looking for an Estate Manager to be based on one of our sites in East London comprising c400 units with 10 site based members of staff that you’ll be managing day to day.

Your role will be to manage the development and its employees, overseeing the day to day operations, ensuring that all services and activities are carried out efficiently, meeting standards and requirements of the company.

Manage, support and develop onsite employees, leading by example to set standard of quality customer service for the development, its residents and guests.
Motivating employees to strive for and achieve success for the company.
Develop employees, fostering an environment of learning, continuous improvement and maximisation of performance.
Develop and maintain constructive working relationships with peers, employees, residents and guests, working collaboratively to achieve overall business outcomes.
Take personal responsibility for the understanding and following the company’s Health and Safety policies and practices, taking part in companywide Health and Safety initiatives and meetings, leading employees to uphold and adhere to the same values and actions by demonstrating personal engagement with safety, to continuously improve safety performance.
Manage onsite staff on behalf of the Property Manager, overseeing the day-today matters of the development, ensuring that high standards of quality customer service are maintained for residents and guests, and that all matters are handled in a prompt and professional manner.
Manage petty cash accounts for the site, ensuring that records and documentation are up to date.
Assist the Property Manager in any budgeting or reporting requirements for the development.
Ensure Health and Safety regulations are adhered to and the required health and safety inspection and activities to assist in keeping the development and workplace a safe environment for all.

Minimum Requirements:

Experience in a supervisory or managerial role in a high end customer service establishment
Knowledge of relevant Landlord and Tenant Act, RICS and ARMA guidelines, regulations and procedures
Practical application and working knowledge of Health and Safety requirements and legislation
Demonstrated experience understanding, interpreting and preparing complex reports and plans (.g. Financial reports, budgeting, works scheduling, workload allocation, performance planning)
Proven ability to handle confidential information and provide advice on sensitive matters in a professional manner
Working knowledge in building maintenance systems

If you don’t meet the salary requirements, please give us a call to discuss more suitable vacancies or “create an account” with us on our website, so we can stay in touch and let you know when other roles come up. Everyone is of value to us.

Desirable Requirements:

Industry related qualifications such as IRPM / RICS / IOSH
Some experience in project management and the ability to deliver within the required time scales

Key Behavioural Competencies:

Influencing and negotiating: To persuade key internal or external stakeholder to buy into the objectives and needs of the organisation.
Communication and presenting: To demonstrate excellent verbal and written communication skills and have the excellent ability to deliver presentations to key stakeholders, handle conflict situations, and build positive working relationships to benefit the company.
Team working and Collaborating: To identify what motivates different individuals and make effort to recognise and praise team members for good work to strengthen team performance, even after setbacks.
Customer Focus: To show empathy and sensitivity whilst encountering difficult situations and exchanges, maintaining honesty and integrity in dealing with delicate and confidential issues.
Achievement Focus: To drive self and others to work towards excellence, setting new goals and pushing for high standards.
Planning and organising: To be flexible and adaptable and drawing contingency plans where possible to meet delivery.
Continuous improvement: To identify and drive others to realise required action (s), new ideas, and areas of improvement that can contribute to the business in a positive way or improve personal performance. Supporting employees and encouraging them to take a positive approach to change in an ever-evolving environment.

Contact: Zoe Southwell | www.blockrecruit.co.uk | 020 3900 0401 | zoe@blockrecruit.co.uk

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Estate Manager (Exclusive Vacancy) - East London

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