Estate Manager (Exclusive Vacancy), Jobs, 1281

Estate Manager (Exclusive Vacancy) - Central London

£45,000 - £55,000 - On-Site Management
Ref: 1281 Date Posted: Monday 16 Nov 2020
LinkedIn ShareShare
This career opportunity is exclusive to and only available through Block Recruit
Located in the heart of Chelsea, an exceptional, high-end development requires a General Manager to oversee the successful, efficient running of the estate. Situated in beautifully maintained communal gardens, the estate comprises of a leisure centre, underground parking and 24-hour porterage.
The General Manager’s role is to manage and maintain the estate and its employees, coordinating the day-to-day operations, ensuring that all services and activities are carried out efficiently, meeting the standards and requirements of the board.
Key Behavioural Competencies:
  • Organised
  • Ability to delegate to, supervise and manage a site-based team  
  • Attention to detail
  • Ability to effectively manage and maintain relationships
  • Use of initiative
Key Technical Competencies:
  • Strong financial and business acumen
  • Strong literacy and numerical skills
  • Experience overseeing and managing small and large scale projects
  • Experience managing and maintaining leisure facilities
  • Excellent understanding of the RICS Code of Practice and industry guidelines
Duties of the General Manager:
Site Management and Presentation:
  • Provide a regular, punctual and reliable personal presence in the Porters Lodge, that is accessible to residents, contractors and staff
  • Responsible for the presentation and safety of all public areas
  • Complete daily site walks, actioning any issues as necessary
  • Conduct weekly site reports, to include repairs and maintenance issues
  • Ensure standards of cleanliness and tidiness of the concierge area at all times, to include all fixtures, furnishings and perishable items
  • Report, record and track all defects in liaison with maintenance team
  • Maintain communal message boards to include removal of unauthorised items
  • Ensure upkeep, maintenance and presentation of communal gardens, pond, leisure centre and car park
  • Take personal responsibility for sustainable initiatives across the estate and to promote sustainability initiatives as directed by the board
  • Remaining on call for emergency situations
Staff Management:
  • Manage, support and develop onsite employees, leading by example
  • Arrange staff rotas, book holiday and sickness cover in liaison with team
  • Monitor and review site procedures to ensure understanding and compliance
  • Delegate and assign tasks across all site functions as appropriate
Resident and Client Liaison:
  • Establish courteous and professional relationships with the board, residents, staff and contractors
  • Building a long-term trusting rapport with all parties
  • Work alongside the managing agent providing information when requested
  • Assist residents, guests and visitors with any reasonable request
  • Ensure that daily telephone, email and written queries from residents, clients and contractors receive timely and appropriate responses
  • Attend Residents and Directors meetings when required, taking notes as required
  • Introducing surgery hours, to aid good time management whilst also remaining accessible to the residents
Health and Safety:
  • To maintain full compliance with Health and Safety policy and guidelines
  • Follow procedures, guidelines and best practice for Health and Safety in relation to compliance
  • Ensure safe working environment and site safety at all times
  • Report any breaches of Health and Safety to the board as appropriate
  • Report all accidents and near misses in line with Health and Safety policy
Project Management / Repairs & Maintenance Management:
  • Retain an overview of significant maintenance works
  • Identify, arrange and coordinate estate improvement works with board approval
  • Liaise with external surveyors and contractors on technical issues or complex large-scale repairs
  • Ensure insurance claims are effectively administered
  • Liaise with maintenance team and contractors to ensure that repairs are undertaken within budgets
  • Conform, where required, to the appropriate statutory process (section 20 Notice) for the consultation of leaseholders on repairs
  • Monitor and review repair projects to ensure they meet agreed specifications
  • Liaise with the board and maintenance team on the appointment and management of contractors, to include supervision where appropriate, with specific reference to quality control
  • Check works carried out by such contractors on a regular basis
  • Report incidents of unsatisfactory work to the board
  • Ensure that site staff comply with the company’s key holding and contractor policies
  • Carry out regular performance evaluations of all contractors and keep records suitable for contract renewals and tender processes
Financial Management:
  • Assist the board in the review of ongoing service charge expenditure
  • Monthly financial reporting
  • Ensuring maintenance works are carried out in line with budget
  • Ability to understand and interpret year end accounts, including but not limited to profit and loss/ balance sheet
Record Keeping:
  • Provide and maintain an up to date log book and associated registers, recording all site issues as they arise
  • Key holding and contractor access
  • Record of site patrols and any issues arising from each patrol
  • Health and safety compliance, including monthly compliance checks, lift tests, fire alarm tests, emergency light tests and incident reports
  • Report and action all breaches of security or damage to the relevant bodies
To carry out any additional tasks as appropriate with direction from the board
Contact: Zoe Southwell | | 020 3900 0401 |
96% of respondents rated our service as excellent.
92% of respondents rated the level of briefing given about the company & opportunity as excellent.
92% of respondents rated us as excellent against other agencies they have used in the past.
91% of respondents rated our speed of response as excellent. 
94% of respondents rated our service levels during the recruitment process as excellent. 
100% of respondents said they would recommend Block Recruit to friends or colleagues in the future.
Award winner of News of the Blocks “2019 Recruitment Company of The Year” for having strong Values and Ethics which shape the way we work.
Read our Testimonials