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Estate Manager (Exclusive Vacancy) - Central London

£45,000 - £55,000 - On-Site Management

Ref: 1281 Date Posted: Tuesday 16 Mar 2021

This career opportunity is exclusive to and only available through Block Recruit

Located in the heart of Chelsea, an exceptional, high-end development requires a General Manager to oversee the successful, efficient running of the estate. Situated in beautifully maintained communal gardens, the estate comprises of a leisure centre, underground parking and 24-hour porterage.

The General Manager’s role is to manage and maintain the estate and its employees, coordinating the day-to-day operations, ensuring that all services and activities are carried out efficiently, meeting the standards and requirements of the board.

Key Behavioural Competencies:

Organised
Ability to delegate to, supervise and manage a site-based team
Attention to detail
Ability to effectively manage and maintain relationships
Use of initiative

Key Technical Competencies:

Strong financial and business acumen
Strong literacy and numerical skills
Experience overseeing and managing small and large scale projects
Experience managing and maintaining leisure facilities
Excellent understanding of the RICS Code of Practice and industry guidelines

Duties of the General Manager:

Site Management and Presentation:

Provide a regular, punctual and reliable personal presence in the Porters Lodge, that is accessible to residents, contractors and staff

Responsible for the presentation and safety of all public areas
Complete daily site walks, actioning any issues as necessary
Conduct weekly site reports, to include repairs and maintenance issues
Ensure standards of cleanliness and tidiness of the concierge area at all times, to include all fixtures, furnishings and perishable items
Report, record and track all defects in liaison with maintenance team
Maintain communal message boards to include removal of unauthorised items
Ensure upkeep, maintenance and presentation of communal gardens, pond, leisure centre and car park
Take personal responsibility for sustainable initiatives across the estate and to promote sustainability initiatives as directed by the board
Remaining on call for emergency situations

Staff Management:

Manage, support and develop onsite employees, leading by example
Arrange staff rotas, book holiday and sickness cover in liaison with team
Monitor and review site procedures to ensure understanding and compliance
Delegate and assign tasks across all site functions as appropriate

Resident and Client Liaison:

Establish courteous and professional relationships with the board, residents, staff and contractors
Building a long-term trusting rapport with all parties
Work alongside the managing agent providing information when requested
Assist residents, guests and visitors with any reasonable request
Ensure that daily telephone, email and written queries from residents, clients and contractors receive timely and appropriate responses
Attend Residents and Directors meetings when required, taking notes as required
Introducing surgery hours, to aid good time management whilst also remaining accessible to the residents

Health and Safety:

To maintain full compliance with Health and Safety policy and guidelines
Follow procedures, guidelines and best practice for Health and Safety in relation to compliance
Ensure safe working environment and site safety at all times
Report any breaches of Health and Safety to the board as appropriate
Report all accidents and near misses in line with Health and Safety policy

Project Management / Repairs & Maintenance Management:

Retain an overview of significant maintenance works
Identify, arrange and coordinate estate improvement works with board approval
Liaise with external surveyors and contractors on technical issues or complex large-scale repairs
Ensure insurance claims are effectively administered
Liaise with maintenance team and contractors to ensure that repairs are undertaken within budgets
Conform, where required, to the appropriate statutory process (section 20 Notice) for the consultation of leaseholders on repairs
Monitor and review repair projects to ensure they meet agreed specifications
Liaise with the board and maintenance team on the appointment and management of contractors, to include supervision where appropriate, with specific reference to quality control
Check works carried out by such contractors on a regular basis
Report incidents of unsatisfactory work to the board
Ensure that site staff comply with the company’s key holding and contractor policies
Carry out regular performance evaluations of all contractors and keep records suitable for contract renewals and tender processes

Financial Management:

Assist the board in the review of ongoing service charge expenditure
Monthly financial reporting
Ensuring maintenance works are carried out in line with budget
Ability to understand and interpret year end accounts, including but not limited to profit and loss/ balance sheet

Record Keeping:

Provide and maintain an up to date log book and associated registers, recording all site issues as they arise
Key holding and contractor access
Record of site patrols and any issues arising from each patrol
Health and safety compliance, including monthly compliance checks, lift tests, fire alarm tests, emergency light tests and incident reports
Report and action all breaches of security or damage to the relevant bodies

To carry out any additional tasks as appropriate with direction from the board

Contact: Zoe Southwell | www.blockrecruit.co.uk | 020 3900 0401 | zoe@blockrecruit.co.uk

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Estate Manager (Exclusive Vacancy) - Central London

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