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Homebased Property Manager
£28,000 - £30,000 + Car Allowance
Monday 25 Jan 2021
The Property Manager is responsible for the Day-to Day management of a portfolio of developments defined within a geographical location. All management aspects of the development are the responsibility of the Property Manager. Specific responsibilities are detailed below. The role of the Property Manager is varied, and additional tasks may be added at any time.
• Reports to Regional Property Manager
To carryout development inspections as necessary to ensure Trinity Estates Management responsibilities are met.
To effectively manage the relationship with the customer, this includes but is not restricted to: o Responding to customer queries via Telephone, Email and Letters.
Attending meetings with customers as required.
Ensuring development information is produced and distributed as necessary.
Work with customer formed groups such as RA’s, RMC’s, RTM etc.
Ensuring Customer complaints are resolved effectively.
To liaise with the Accounts department to ensure accurate financial management of the development.
Source, Appoint and Manage competent trade persons to undertake works across the portfolio.
To ensure all works undertaken by contractors are of suitable quality and cost effective.
To ensure all Health & Safety and Industry legislation is adhered to.
To actively source new business opportunities.
Manage developer clients to encourage New Business opportunities for Trinity.
To build effective working relationships with in-house departments such as the Property Coordinators, Property Accountants etc.
To ensure all monthly reporting is completed accurately and in a timely manner.
To support other Property Manager colleagues when necessary.
To support and deputise for the Regional Property Manager when necessary.
To sign off invoices for works undertaken as necessary.
To effectively manage ad-hoc projects (such as redecorations) as required.
To manage, update & promote the web portal service both internally and to all property owners.
To ensure Trinity Estates business reputation is protected at all times.
To attend head office on a quarterly basis.
Must have at least 2yrs previous experience in a managerial position
Must have at least 1yrs experience in the residential property management sector
A proven track record in customer services
Must have a full UK driving license (maximum 6 Points)
Must have intermediate computer skills in Microsoft packages
Must have negotiation skills
A proven track record of budgeting and account management
Previous experience of contract management is essential
Knowledge of the residential property management sector
An understanding of leasehold property legislation
Attention to detail
Fluent levels of English both Oral and Written
Advanced knowledge of Microsoft computer packages
Previous experience of the Propman computer System
Previous dealings with Resident Management Company directors
An ability to identify and secure new business
Effective client handling skills
An ability to liaise with a range of people
Qualifications & Education
Educated to ‘A’ Level standards or equivalent
GCSE grades A-C in English
Associate level IRPM desirable (must be willing to work towards this accreditation)
Relevant industry qualifications
Customer service qualifications desirable
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