Property Management Assistant, Jobs, 808
This vacancy is now closed

Property Management Assistant - Essex

£20,000 - Block Management
Ref: 808 Date Posted: Thursday 24 Jan 2019
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What will joining this company do for your career?
  • The chance to work for a company that will invest in your professional development and support growth in your career
  • A chance to work alongside some of the most respected professionals in the Block Management industry
  • A fantastic team culture and work environment
  • A stable, solid career path which will provide you with numerous opportunities
We’re a national, award-winning Property Management Company that continuously challenges the norm of the industry we work in. Having experienced such rapid growth, we now have exciting new plans in place to help drive the business forward, implementing stronger processes and procedures along the way and launching new training and development concepts internally. One of these being a bespoke internal training academy designed specifically for us, aimed at providing our employees with the resources needed to develop and grow into Property Management superstars!
We’re a company that values our employees. A company that genuinely cares and rewards hard work. As a company that does things as a team, you’ll be right there with us when we celebrate our achievements. You’ll get spruced up to attend industry events and team socials. Two high points on their calendar are our summer and Christmas parties – both opportunities to pat ourselves on the back for our hard work and to enjoy socialising with colleagues. We remain on the same page and working towards achieving common goals by holding full company quarterly meetings (usually in a cinema!) to discuss objectives for the next quarter and hold mini award ceremonies for those that have exceeded expectations and been nominated by their peers.
The Opportunity and Office Environment:
Due to increased expansion across the business, we are now looking to take on a new, customer focused, team-orientated Property Management Assistant to join our Customer Care Team based in our vibrant, fast-paced Head Office in Essex. Alongside the other members of the Customer Care Team, your role will be to provide support to the Property Management Teams and be the first point of contact for all customer enquiries, providing exceptional customer service to leaseholders, clients, contractors and others who engage with the company. As our new Property Management Assistant, your duties will include:
  • Liaising with customers over the phone to understand the reason for their call and take the necessary steps to resolve the matter in the first instance.
  • Communicating with customers through Live Chat via the website to field any enquiries and to deal with any queries in the first instance.
  • Dealing with incoming post and attempt to deal with all correspondence upon receipt.
  • Responding to emails sent to the customer care inbox and ensure that they are dealt with within 48 hours of receipt. Work to ensure that wherever possible the email is responded to in full without the need for the Property Managers involvement.
  • Sending out all mailings including preparing mail merges, printing and enveloping.
  • Working with contractors including raising works orders, chasing contractors for information, and generally obtaining updates about ongoing works as and when necessary.
  • Processing supplier invoices to ensure that these are uploaded and ready for approval.
  • Actioning site visit reports to instruct any necessary works, raise works orders as required, send out site wide communication as necessary, ensure that any health and safety action items are updated etc.
You’ll be based from our office in Harlow. We’d describe this office as “organised chaos” (in a good way!), it’s a busy office and we all bounce off each other’s vibes. We enjoy a laugh and have been known to hold hoverboard races around the office, but we do get our heads down and work hard to achieve success. We are all very driven and focused so don’t mistake us for anything less than hardworking!
Minimum Requirements
  • Excellent customer service skills
  • Excellent administration skills
  • Excellent telephone manner
  • A strong team player with the willingness to lend a helping hand
If you don’t meet the requirements for this role, call the Block Recruit team to see what other roles we may have which could fit your current level of experience or “create an account” with us on the  website, so we can stay in touch and let you know when other roles to come up. Everyone is of value to us.
Desirable Requirements
  • Block Management experience
  • Industry related qualifications such as IRPM / RICS / IOSH (at least a willingness to learn and be supported through the exams)
Salary Range & Benefits
This position is paying a competitive salary of £20,000 per annum + a great benefits package.
Application Process
Once we have received your CV you can expect to get a call or email within 1 week.
Unfortunately, if you don’t meet the minimum requirements for this position then you may not be contacted for this role. However, we would still love to discuss other opportunities suitable to your current skill set and experience and how we can assist you in your employment search. Give us a call for a confidential careers chat today!
For your chance to start off your career in a property with a company that will help you go places, apply today!
Contact: Zoe Southwell | 020 3900 0401 |