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£30,000 - £35,000
Tuesday 24 Nov 2020
The principle responsibility of the Block Manager is to ensure that all blocks are maintained to a high standard and that freeholders and leaseholders (and tenants) are complying with all their requirements whilst also balancing the high level of customer service that is expected within the company. The company has a strong culture surrounding hard work, dedication, customer service, attention to detail and teamwork and the applicant must fit in with this philosophy.
As a Block Manager, you will be expected to be the point of contact for landlords, contractors, tenants, leaseholders and freeholders. You will deal with all aspects of the portfolio you are assigned and is predominantly office based but will include property visits but you will liaise with our property inspectors and you will be required to ensure they are feeding back the appropriate information.
You will be expected to make sure the company hits service level agreement targets and looks to maximise the property assets for the freeholders and leaseholders. You will be expected to have block management experience and qualifications as well as having a reasonable idea of mechanical, electrical and general building issues. Your customer service levels must be high, and you must have a desire to exceed expectations as well as be able to deal with conflicting demands of leaseholders, landlords, tenants and freeholders. You must have a flexible approach to solving problems and your time management. You may also be required to take a supervisory role when the Head of Property Management is not in the office and support the rest of the property management team in day-to-day property management activities.
Your job will include but not be limited to:
Being the initial point of contact for freeholders and leaseholders for day to day issues on the property management help desk
Liaising with contractors on maintenance tasks to get quotes, organise works and coordinate access
Liaising with our in-house maintenance team to get quotes, organise quotes and coordinate access
Liaising with freeholders and leaseholders on maintenance items or other issues relating to their freehold
Dealing with utility suppliers for blocks and ongoing bills
Preparation of legal documents for evictions
Attending court for evictions
Be the initial point of contact for all block management issues and liaise with directors and leaseholders when required
Serve Section 20 notices
Arrange and attend AGM's
Advise on compliance and policies
Producing letters and reports
Taking payment from leaseholders
Property and block inspections
Chasing and reducing service charge and ground rent arrears
Ensure that all blocks meet current health and safety regulations, fire regulations if relevant and other legislative requirements.
Investigating, reporting and enforcing breaches of a lease.
Be responsible for the emergency line not less than one week in seven and not more than one week in three.
Responsible for all office duties to ensure that everything is run in the most streamlined and organised fashion possible.
Monitor and advise for internal health and safety policies within the company.
Provide mentoring and training on property standards for other property management staff.
Be responsible for the property management team when the Head of Property Management you report to the Head of Property Management
You may be required to perform other roles within the company deemed necessary by the organisation from time-to-time.
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