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Senior Property Manager
£35,000 - £45,000
Wednesday 15 Jul 2020
MAIN DUTIES AND RESPONSIBILITIES
To offer the highest standards of service to tenants. Be prepared to be flexible to attend evening meetings where needed.
Drafting and serving S20 notices for major works.
Manage portfolio in accordance with RICS Codes of Practice, ARMA rules and landlord and tenant legislation.
To provide full professional property management services for a portfolio of freehold/leasehold developments and individual properties on behalf of freehold clients, Developers and Resident Management Companies, proactively manage in accordance with the management agreement the terms of the lease/agreements and good current practice.
Responding to pre-assignment enquiries.
To manage in relation to company targets of income and service delivery.
Dealing with leaseholders’ enquiries appertaining to the development.
Responding to all correspondence/emails, telephone calls including those from Directors, lessees and tenants.
Prepare and draft minutes of Board meetings for approval by the Directors.
Good understanding of lease terms and ability to write to lessees/tenants/letting agents in relation to any matters which may contravene the terms of the lease, i.e. noise/nuisance, satellite dishes, wood floors, pets, etc.
Be prepared to deal with any issue that may arise during the course of the Management of the properties.
Ensure the property operates as smoothly as possible.
BUDGETS & ACCOUNTS
Prepare and issue draft budgets to Directors for consideration and agree with Board of Directors and approve on PMS computer system.
Good understanding of service charge and company accounts and ability to explain them to Directors.
Arrange meetings and inspections for all properties managed.
Ensure that all necessary contracts and annual inspections are in place.
Carry out regular Inspections of properties from time to time and action any works necessary.
Ensure that all properties under Management have up to date Health & Safety, Fire Risk Assessments, Asbestos Surveys, Legionnaires Risk Assessment and Electrical Reports etc.
Ensuring all properties in the portfolio are insured including dealing with all claims, renewals and enquiries regarding the policy.
Liaising with Loss Adjusters and obtain quotes for remedial works and to effect and oversee any emergency repairs.
Liaising with Directors as necessary to ensure that blocks are re valued for insurance purposes.
Contact contractors to ascertain whether they are able to carry out works and issue work order forms - checking with Directors in the first instance if authorisation is required.
Monitor contractor’s performance - Follow through and complete jobs.
Prepare specifications for all contracts at blocks managed including cleaning, gardening, window cleaning, etc., to issue tenders and appoint contractors. Issue contracts to contractors ensuring that they comply with current health and safety legislation.
Carry out regular site inspections to monitor works and keep Directors advised of progress before any part payment or full payment of contractor invoices are authorised
Ensure that all contracts and schedule of works for all properties are entered on the computerised system and updated.
Advise all lessees and or tenants of impending works, etc.
Monitor contractor’s performance regularly.
Work in conjunction with external/in-house surveyors in relation to major works contracts. Attend progress meetings as necessary, ensure S20 Notices served and pay authorised invoices.
Monitor expenditure to ensure sufficient funds are available to cover all necessary repairs/works, except on the rare occasion where emergency works may be required.
Responsible for chasing arrears of service charge and ground rents due on portfolio up to instruction of solicitors.
Act as an escalation point for junior members of the team such as complex query resolution, best practice and complaints.
Deliver a structured and consistent training and mentoring program to junior/new staff members in line with company policy.
Assist and support the Head of Property Management with the recruitment process of more junior staff such as conducting interviews, liaising with the internal recruitment team and the on-boarding of new recruits.
Plan and conduct performance reviews with junior members of the team in line with company policy and as instructed by the Head of Property Management.
Assist the Head of Property Management to ensure that more junior team members exceed KPI's and company targets.
Check, code and authorise invoices, general filing and any other duties as directed.
MIRPM and demonstrable post qualification experience.
Good understanding of Residential Property Management and current legislation.
Well-developed interpersonal and oral communications skills.
Interpersonal skills and customer focused.
Ability to work on own initiative.
Good literacy and numerical skills.
Ability to prioritise workload and work under pressure.
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