• Managing a tailored portfolio of residential blocks (number and complexity based on experience)
• Liaising with freeholders, leaseholders, and residents
• Organising and overseeing repairs, maintenance, compliance, and service charge budgeting
• Managing onboarding of new sites and supporting transitions
• Acting as a key point of contact for clients, delivering consistently high levels of service

• Strong organisational skills and common sense
• Able to self-manage and work proactively
• Willing to take responsibility and own mistakes
• Comfortable saying “no” when necessary
• Emotionally resilient and client-focused
• TPI qualification is desirable but not essential 
• Junior candidates must show eagerness to learn and grow
• MTPI Qualified 
• Must have between 3-5 years experience working in Block Management (As a Block Manager or Senior Block Manager) 
• Keen to progress their career and build on their portfolio 

• A supportive, team-first culture
• Down-to-earth leadership with clear goals
• No micromanagement—just trust and accountability
• A strong commitment to employee growth and long-term development
• Office-based working 

We are seeking a proactive and reliable Site Manager to oversee the day-to-day operation, maintenance and presentation of a private residential estate in Poole.
This is a hands-on role that combines estate management, basic maintenance, health and safety responsibilities, and excellent customer service. The successful candidate will take pride in maintaining high standards throughout the development while building positive relationships with residents, contractors and visitors.

Key Responsibilities

• Conduct regular inspections of buildings, communal areas and external grounds.
• Ensure the estate remains clean, safe, secure and well-maintained at all times.
• Carry out routine maintenance, minor repairs, painting and decorating.
• Monitor communal facilities including lighting, lifts, doors, gates and fire safety equipment.
• Liaise with residents, contractors and managing agents regarding maintenance issues.
• Maintain site records, stock inventories and fault logs.
• Support health and safety compliance, including routine testing of fire alarms and emergency lighting.
• Assist with seasonal duties such as clearing snow and ice when required.

About You

• Previous experience in property maintenance, caretaking, facilities management or a similar role.
• Practical maintenance skills and a proactive approach to problem solving.
• Excellent communication and customer service skills.
• Organised, dependable and able to work independently.
• Professional appearance and attitude.
• Maintenance-related qualification, apprenticeship or Health & Safety certification desirable.

If you take pride in delivering exceptional standards and enjoy a varied, hands-on role, we would love to hear from you.

• Provide strategic oversight of residential block and estate management operations, ensuring high quality service delivery, legal compliance, and best practice standards.
• Lead and support building safety and remediation programmes, including cladding remediation activity, Building Safety Act compliance, and engagement with relevant government schemes where applicable.
• Oversee fire safety and health and safety obligations, including fire risk assessments, EWS1 processes, building safety documentation, and monitoring requirements for higher risk buildings.
• Review site inspection reports, major works programmes, Section 20 consultations, and long term maintenance planning to ensure statutory and lease compliance.
• Act as senior escalation point for complex lease interpretation, resident disputes, service charge queries, and tribunal or legal matters.
• Manage service charge financial performance including budget preparation, forecasting, and long term expenditure planning.
• Oversee procurement processes, contractor performance, and supply chain governance to ensure quality, compliance, and value for money.
• Provide mentoring and technical guidance to property management colleagues, promoting continuous professional development and service improvement.
• Support business development activity by identifying portfolio growth opportunities and representing the business professionally at industry events and networking forums.
• Maintain accurate property, compliance, and safety records using specialist management systems.

• 3–5 years+ experience in residential leasehold or block management at advanced practitioner or senior property level.
• Knowledge of landlord and tenant legislation, building safety regulation, cladding remediation requirements, and lease interpretation.
• Experience managing building safety workflows including fire safety compliance, EWS processes, and remediation programmes.
• Strong stakeholder management, negotiation, and communication skills at senior level.
• Ability to manage complex caseloads, competing priorities, and regulatory deadlines.
• Experience using property management systems such as Qube or similar platforms.
• Full UK driving licence with willingness to travel for site inspections.
• Professional qualifications such as TPI, AssocRICS, or progress towards relevant property management accreditation are desirable but not essential.

• Salary £65,000–£75,000 depending on experience
• Bonus scheme (up to 10% of salary)
• 5 weeks holiday plus bank holidays
• Birthday day off
• 4 wellbeing days per year
• Pension scheme
• Private healthcare and dental cover
• Employee assistance and wellbeing programmes
• Homeworking support and IT equipment provided
• Reward and benefits platform
• Free parking at main office locations
• Professional development opportunities

• Lead the Block & Estate Management function with clear strategy, priorities, and service standards
• Manage and develop a team of Property Managers
• Contribute to senior leadership strategy across the Property Management division

• Oversee day-to-day management of residential blocks and estates
• Ensure compliance with management agreements and legislation
• Oversee inspections, maintenance programmes, and resident engagement
• Manage complex schemes, including those requiring remediation or safety interventions
• Monitor and deliver SLA performance and reporting

• Ensure compliance with all relevant legislation and codes of practice
• Lead on building safety obligations across the portfolio
• Oversee fire safety, risk assessments, and remedial works
• Manage higher-risk buildings and associated regulatory requirements
• Coordinate cladding and fire safety remediation programmes
• Ensure all statutory obligations are met, documented, and reviewed

• Act as senior contact for client boards, freeholders, developers, and leaseholders
• Lead AGMs, client meetings, and site inspections
• Communicate complex building safety matters clearly and confidently
• Manage escalations, complaints, and tribunal-related matters

• Oversee service charge budgeting and expenditure control
• Work with finance teams on reporting and forecasting
• Support major works planning and reserve fund management
• Monitor income and cost controls across portfolios

• Drive consistency in systems, processes, and documentation
• Improve compliance tracking and reporting systems
• Utilise property management systems (including QUBE or equivalent)
• Use data and KPIs to improve performance and decision-making

• Lead, mentor, and develop a high-performing team
• Promote accountability, performance standards, and professional growth
• Ensure training on compliance and building safety responsibilities
• Support staff wellbeing and retention

• Support onboarding of new clients and developments
• Contribute to bids and business development activity
• Identify opportunities to improve service delivery and portfolio growth

• Minimum 5 years’ experience in residential block, estate, or asset management
• Proven leadership experience managing property management teams
• Strong understanding of leasehold legislation and regulatory frameworks
• Experience working with resident management companies, developers, and freeholders
• Strong knowledge of building safety legislation and compliance requirements
• Experience with major works and complex residential portfolios
• Exposure to cladding or fire safety remediation projects is highly desirable
• Strong stakeholder management and communication skills
• Commercial awareness with experience managing budgets and contractors
• Highly organised with the ability to manage multiple priorities
• Professional qualifications such as TPI, RICS (or equivalent) desirable
• IOSH or NEBOSH qualification advantageous

• Salary £45,000–£50,000 depending on experience
• Bonus scheme (up to 10% of salary)
• 5 weeks holiday plus bank holidays
• Birthday day off
• 4 wellbeing days per year
• Pension scheme
• Private healthcare and dental cover
• Employee assistance and wellbeing programmes
• Homeworking IT and equipment support
• Reward and benefits platform
• Free parking at office locations
• Professional development opportunities

• This role oversees the management and growth of a residential lettings portfolio of approximately 400 units. The position requires strong commercial awareness, with accountability for service delivery, compliance, and business development.
• All candidates will be subject to pre-employment screening including credit checks in line with regulatory requirements.

• The organisation is a long-established, multi-disciplinary property consultancy regulated by the Royal Institution of Chartered Surveyors (RICS).
• The lettings division manages a portfolio of residential properties across the East of England region with ambitious growth plans. The business is focused on long-term client relationships, high service standards, and continuous improvement.
• The Head of Lettings provides strategic leadership and operational oversight of the lettings function. The role is responsible for delivering high-quality lettings and property management services while driving portfolio growth and landlord acquisition.
• The postholder will lead the lettings team, ensuring strong performance across lettings, renewals, compliance, and customer service, while expanding the landlord base and improving overall commercial performance.

• Lead the lettings function with clear objectives focused on growth, income, and service quality
• Develop strategies to increase managed properties and landlord acquisition
• Monitor market trends and competitor activity to inform strategy

• Oversee day-to-day lettings portfolio management
• Ensure compliance with lettings legislation and regulatory requirements
• Maintain high levels of landlord and tenant satisfaction
• Deliver consistent, high-quality service standards

• Generate new business through networking, referrals, and marketing activity
• Build and maintain strong landlord relationships
• Lead valuations and convert opportunities into managed instructions
• Drive growth of managed portfolio and service offerings

• Manage departmental income and ensure revenue targets are achieved
• Monitor lettings, renewals, and ancillary income streams
• Review fees and services to ensure competitiveness
• Work with finance teams to manage performance and cost control

• Represent the business within the local property market
• Develop personal and departmental brand presence
• Support marketing campaigns, digital content, and thought leadership
• Strengthen visibility and reputation within the landlord market

• Ensure full compliance with lettings legislation and safety regulations
• Maintain up-to-date knowledge of regulatory changes
• Embed best practice across all processes and team activity
• Mitigate operational and compliance risk

• Lead, motivate, and develop the lettings team
• Set performance expectations and targets
• Drive accountability, training, and continuous development
• Build a high-performance culture

• Act as senior point of contact for landlords and key stakeholders
• Advise on rental values, market conditions, and investment opportunities
• Manage escalations and complex issues professionally

• Use lettings CRM systems (SLM or equivalent) effectively
• Improve processes, consistency, and efficiency
• Use KPIs and performance data to drive decision-making

• Minimum 5 years’ experience in residential lettings
• Proven leadership experience in a lettings or property management environment
• Strong track record in business development and portfolio growth
• Excellent understanding of lettings legislation and compliance
• Experience managing landlord relationships and client portfolios
• Strong commercial awareness and revenue generation capability
• Confident handling valuations, negotiations, and conversions
• Excellent communication and interpersonal skills
• Strong organisation and ability to manage multiple priorities
• Proactive, results-driven, and service-focused approach
• ARLA Propertymark or equivalent qualification desirable

• Prepare income and expenditure reports and associated documents to be sent to external accountant for preparation of service charge accounts.
• Liaise with external accountant to resolve queries.
• Take ownership for ensuring year end service charge accounts are completed on time.
•  Assist Property Manager with budget reviews. 
• Raise periodic service charge demands and ad hoc recharges to tenants. 
• Liaise with external parties including clients, tenants, suppliers to resolve queries. 
• Assist with annual audits. 
• Assist with collection of service charge arrears. 
• Prepare client reports. 
• Prepare bank reconciliations. 
• Assist with setting up new properties on the system and handovers.
• Ad hoc projects within the Accounts team.

• Previous experience of working within service charges essential.
• Must have excellent verbal and written communication skills.
• Good knowledge of Excel. 
• Previous experience of using Qube is desirable.
• Able to work in a team and assist colleagues when required

• Industry related qualifications such as TPI / RICS / IOSH / ACCA

• Ensure the smooth running of your portfolio
• Proactively manage your portfolio in accordance with the management agreement and terms of the lease
• Management of all contractors
• Drafting and serving S20 notices for major works 
• Project management of major works
• Co-ordinate, chair and attend AGM’s
• Draft and prepare agenda/ minutes for board meetings
• Corresponding with residents/ developers/ RMC’s
• Encouraging a harmonious relationship between all parties
• Dealing with conflict resolution
• Management of on-site staff
• Service charge budgeting & ground rent collection
• Approval of invoices for payment
• Ensuring all properties in the portfolio are insured including dealing with all claims, renewals and enquiries regarding the policy
• Ensuring the lease terms are adhered to and dealing with any breaches
• Responding to deed transfers/ Licence to Alter/ Lease variations/ Lease extensions
• Regular site visits, checking health & safety/ maintenance works required
• Fire Risk Assessments & RAMS (Risk Assessments & Method Statements)
• Management of ACOP L8 (Legionnaires’ disease)

• Minimum 2 years’ experience in Block Management
• Impeccable written and spoken English
• Proficiency in Health & Safety
• A legal understanding of the property market
• Qube experience beneficial – but training will be given if required
• Excellent IT literacy
• Excellent written communication skills
• Demonstrable Customer Service and Management experience
• Willingness to work outside of office hours and weekends to fulfil the function of the role
• Ability to prioritize work effectively
• Be able to think on your feet and be reactive to situations as they arise in a calm and professional manner
• Be able to work alone and on own initiative as well as within a team

• Industry related qualifications such as TPI/ RICS / IOSH

• Annual Service Charge Budgets: Prepare and manage annual service charge budgets efficiently.
• Insurance Claims Handling: Oversee and handle insurance claims, ensuring a smooth and effective process.
• Site Inspections: Conduct regular site inspections to assess service quality, identify building repairs, and ensure health and safety compliance.
• Health & Safety Compliance: Ensure all sites adhere to current health and safety regulations and best practices.
• Contractor Coordination: Work closely with contractors to organise and supervise maintenance and repair works.
• Team Liaison: Collaborate with team members and other departments for seamless operations.
• Client Relationships: Build strong, proactive relationships with clients, maintaining open and professional communication at all times.
• Leasehold Enquiries: Respond efficiently to leasehold enquiries and provide clear guidance to clients.
• External Meetings: Attend external meetings as required to discuss and resolve property-related matters.

• Competitive salary of £30,000 - £45,000, depending on experience.
• Opportunity to work in a supportive and professional office environment in Borehamwood.
• A chance to be part of a growing and innovative company dedicated to redefining property management standards.

• Managing and maintaining strong relationships with leaseholders, freeholders, and contractors, ensuring clear and consistent communication
• Carrying out regular site inspections and ensuring buildings are maintained to a high standard through proactive management
• Overseeing Section 20 major works programmes, including planning, budgeting, consultation, and delivery oversight
• Attending and supporting AGM meetings, including preparation of documentation and accurate record keeping
• Handling LPE1 and pre sale enquiries efficiently to support smooth property transactions
• Monitoring service charge expenditure and working closely with accounts teams to ensure accurate financial reporting
• Ensuring compliance with key statutory requirements including fire safety, health and safety, and relevant building regulations

• Minimum 2 years experience in block management (higher salary reserved for 4/5 years)
• Ideally TPI qualified or working towards qualification (higher salary reserved for qualified candidates) 
• Strong understanding of Section 20 processes and major works administration
• Proven ability to manage a portfolio independently with full accountability
• Confident client facing communication skills, both written and verbal
• Strong organisational ability with attention to detail and problem solving skills
• Experience using block management systems such as MRI Qube or similar platforms

• Salary £40,000 – £50,000 depending on experience
• Hybrid working pattern of 4 days in office and 1 day from home
• A locally concentrated residential portfolio, enabling efficient site management and regular visits
• Supportive team environment with opportunities for career progression
• Ongoing professional development and support with industry qualifications including TPI and RICS pathways
• Structured, well organised portfolio allowing for autonomous working and ownership of responsibilities
• Collaborative working culture with strong internal support across departments

• Managing a tailored portfolio of residential blocks (number and complexity based on experience)
• Liaising with freeholders, leaseholders, and residents
• Organising and overseeing repairs, maintenance, compliance, and service charge budgeting
• Managing onboarding of new sites and supporting transitions
• Acting as a key point of contact for clients, delivering consistently high levels of service

• Strong organisational skills and common sense
• Able to self-manage and work proactively
• Willing to take responsibility and own mistakes
• Comfortable saying “no” when necessary
• Emotionally resilient and client-focused
• TPI qualification is desirable but not essential 
• Junior candidates must show eagerness to learn and grow
• ATPI or MTPI Qualified 
• Must have between 3-5 years experience working in Block Management (As a Block Manager or Senior Block Manager) 

• A supportive, team-first culture
• Down-to-earth leadership with clear goals
• No micromanagement—just trust and accountability
• A strong commitment to employee growth and long-term development
• Office-based working 

1. Portfolio Management: Oversee and manage a portfolio of residential blocks and developments in and around Birmingham.
2. Maintenance and Repairs: Coordinate and supervise maintenance, repairs, and improvement projects to ensure the properties are in excellent condition.
3. Financial Management: Prepare and manage budgets, collect service charges, and monitor financial performance.
4. Compliance: Ensure that all properties meet legal and regulatory requirements, including health and safety, and assist with compliance audits.
5. Customer Service: Provide excellent customer service to residents, addressing inquiries and concerns promptly and professionally.
6. Meetings: Organize and attend residents' meetings, AGMs, and other relevant gatherings.
7. Contract Management: Liaise with contractors, suppliers, and service providers to obtain competitive quotes and manage contracts effectively.
8. Reporting: Maintain accurate records and prepare regular reports for clients and senior management.
9. Carry Out Site Inspections: Conduct regular site inspections to assess property condition and identify maintenance needs.
10. Team Collaboration: Collaborate with colleagues and support staff to ensure efficient property management operations.
11. Stay Informed: Keep up-to-date with property management trends, regulations, and best practices.

• 1 plus years of experience in block management is a must.
• ATPI is a bonus! 
• Experienced property managers are encouraged to apply.
• Knowledge of property management software is a plus.
• Excellent communication, interpersonal, and organizational skills.
• Strong problem-solving abilities and attention to detail.
• Full UK driving license.

• Competitive salary package including a car allowance.
• Opportunity for career development.
• Flexible working arrangements
• Supportive and collaborative work environment. 
• Training and ongoing professional development.
  Contact: Matty Stratton 
   www.blockrecruit.co.uk | 020 3900 0401 | matty@blockrecruit.co.uk
   
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