• 25 days annual leave (excluding bank holidays)
• Further education sponsorship for TPI / RICS qualifications
• Fully remote position giving you autonomy and freedom 

• Portfolio Management: Oversee the day-to-day management of approximately 28 residential blocks, ensuring properties are well maintained and compliant with all regulatory standards.
• Client Relations: Act as the main point of contact for leaseholders, responding to queries and resolving issues in a timely and professional manner.
• Financial Oversight: Prepare and manage service charge budgets, monitor expenditure, and ensure efficient and timely collection of service charges.
• Site Visits: Conduct regular inspections to assess property condition, identify maintenance requirements, and ensure health and safety compliance.
• Meetings: Attend AGMs and client meetings as required, providing updates and addressing queries or concerns.
• Team Collaboration: Work closely with internal support teams, delegating tasks appropriately and ensuring smooth workflow across departments.
• Regulatory Compliance: Maintain up-to-date knowledge of property management legislation and ensure all properties comply with relevant requirements.
• Building Safety: Working knowledge and experience of the Fire Safety Act 2021 and Building Safety Act 2022, including requirements relating to higher-risk and medium-risk buildings.

• Professional Qualification: ATPI qualification (Associate level or above with The Property Institute)
• Experience: Proven experience in residential block management with strong knowledge of leasehold property management, ideally with HRB experience. 
• Driving Licence: Full clean driving licence required for travel across the Northern region, including Sheffield and surrounding areas.
• Location: Candidates should be based within a reasonable commuting distance of the Northern region to support site travel requirements.

• Communication: Strong verbal and written communication skills with the ability to engage effectively with leaseholders, contractors, and colleagues.
• Organisation: Ability to manage multiple blocks efficiently with strong attention to detail and time management.
• Financial Acumen: Experience in service charge budgeting and financial management within property management.
• Problem Solving: Ability to identify issues quickly and implement practical solutions.
• Technical Skills: Competent with property management systems and standard office software.
• Remote Working: Strong self-discipline and ability to work independently from home during core hours (9:00am–6:00pm, Monday to Friday), with flexibility required for meetings outside core hours.

• Resident Hospitality: Providing a visible, welcoming presence, assisting residents within communal areas, handling routine enquiries, and managing visitor access.
• Parcel Management: Securing and organizing incoming deliveries, notifying residents, and distributing parcels directly to apartment doors.
• Building Security & Safety: Conducting regular internal and external patrols, checking access control systems, monitoring CCTV, and keeping fire exit routes completely clear.
• Estate Presentation: Carrying out light housekeeping to keep the lobby and entrance areas pristine, monitoring external cleaning contractors, and managing the rotation of refuse/recycling bins for local authority collection.
• Maintenance & Contractors: Conducting visual checks of communal plant machinery, logging maintenance defects for the Managing Agents, and supervising visiting contractors.
• Site Administration: Managing the key register, updating daily incident logs, and working closely with the Managing Agents to ensure smooth operations.

• Smart, professional, and courteous, with excellent written and verbal communication skills.
• Must have porter/concierge experience in a luxury residential block, boutique hotel, or a premium front-of-house environment.
• A friendly, polite and a positive can do attitude.
• Very strong customer service skills. Responsible, organised and extremely reliable.

• Managing a portfolio of residential blocks across East Sussex and the surrounding areas.
• Building and maintaining strong relationships with leaseholders, freeholders, residents and contractors.
• Coordinating repairs, maintenance and contractor works, ensuring issues are resolved promptly and efficiently.
• Carrying out regular site inspections and attending client meetings and Annual General Meetings (AGMs).
• Assisting with the planning and delivery of Section 20 major works projects.
• Preparing, monitoring and reconciling annual service charge budgets.
• Supporting year-end service charge accounts and carrying out bank reconciliations.
• Managing arrears procedures, invoice approvals and contractor payments.
• Maintaining accurate property records and ensuring compliance with relevant legislation and best practice.
• Providing a consistently high level of customer service while managing multiple priorities.

• Previous experience working as a Residential Block Manager (ideally 12 months or more).
• A good understanding of service charge accounting, budgeting and Section 20 procedures.
• Strong organisational skills with the ability to manage a varied workload effectively.
• Excellent communication and stakeholder management skills.
• The confidence to work independently while contributing positively to a supportive team.
• A proactive, adaptable and personable approach.
• A full UK driving licence (a pool vehicle is available for inspections, so your own car is not essential).

• Salary of £32,000–£40,000, with flexibility for the right candidate.
• Monday to Friday, 9:00am–5:00pm working hours.
• Office-based role with the opportunity for hybrid working following probation.
• 21 days' annual leave plus bank holidays.
• Support towards professional qualifications, including TPI Level 4.
• Genuine career progression opportunities.
• A collaborative, supportive working environment where personal development is encouraged.
• Exposure to a varied residential portfolio and the opportunity to develop your block management career with a respected independent business.

• Managing a tailored portfolio of residential blocks (number and complexity based on experience)
• Liaising with freeholders, leaseholders, and residents
• Organising and overseeing repairs, maintenance, compliance, and service charge budgeting
• Managing onboarding of new sites and supporting transitions
• Acting as a key point of contact for clients, delivering consistently high levels of service

• Strong organisational skills and common sense
• Able to self-manage and work proactively
• Willing to take responsibility and own mistakes
• Comfortable saying “no” when necessary
• Emotionally resilient and client-focused
• TPI qualification is desirable but not essential 
• Junior candidates must show eagerness to learn and grow
• MTPI Qualified 
• Must have between 3-5 years experience working in Block Management (As a Block Manager or Senior Block Manager) 
• Keen to progress their career and build on their portfolio 

• A supportive, team-first culture
• Down-to-earth leadership with clear goals
• No micromanagement—just trust and accountability
• A strong commitment to employee growth and long-term development
• Office-based working 

• Prepare income and expenditure reports and associated documents to be sent to external accountant for preparation of service charge accounts.
• Liaise with external accountant to resolve queries.
• Take ownership for ensuring year end service charge accounts are completed on time.
•  Assist Property Manager with budget reviews. 
• Raise periodic service charge demands and ad hoc recharges to tenants. 
• Liaise with external parties including clients, tenants, suppliers to resolve queries. 
• Assist with annual audits. 
• Assist with collection of service charge arrears. 
• Prepare client reports. 
• Prepare bank reconciliations. 
• Assist with setting up new properties on the system and handovers.
• Ad hoc projects within the Accounts team.

• Previous experience of working within service charges essential.
• Must have excellent verbal and written communication skills.
• Good knowledge of Excel. 
• Previous experience of using Qube is desirable.
• Able to work in a team and assist colleagues when required

• Industry related qualifications such as TPI / RICS / IOSH / ACCA

• Ensure the smooth running of your portfolio
• Proactively manage your portfolio in accordance with the management agreement and terms of the lease
• Management of all contractors
• Drafting and serving S20 notices for major works 
• Project management of major works
• Co-ordinate, chair and attend AGM’s
• Draft and prepare agenda/ minutes for board meetings
• Corresponding with residents/ developers/ RMC’s
• Encouraging a harmonious relationship between all parties
• Dealing with conflict resolution
• Management of on-site staff
• Service charge budgeting & ground rent collection
• Approval of invoices for payment
• Ensuring all properties in the portfolio are insured including dealing with all claims, renewals and enquiries regarding the policy
• Ensuring the lease terms are adhered to and dealing with any breaches
• Responding to deed transfers/ Licence to Alter/ Lease variations/ Lease extensions
• Regular site visits, checking health & safety/ maintenance works required
• Fire Risk Assessments & RAMS (Risk Assessments & Method Statements)
• Management of ACOP L8 (Legionnaires’ disease)

• Minimum 2 years’ experience in Block Management
• Impeccable written and spoken English
• Proficiency in Health & Safety
• A legal understanding of the property market
• Qube experience beneficial – but training will be given if required
• Excellent IT literacy
• Excellent written communication skills
• Demonstrable Customer Service and Management experience
• Willingness to work outside of office hours and weekends to fulfil the function of the role
• Ability to prioritize work effectively
• Be able to think on your feet and be reactive to situations as they arise in a calm and professional manner
• Be able to work alone and on own initiative as well as within a team

• Industry related qualifications such as TPI/ RICS / IOSH

• Annual Service Charge Budgets: Prepare and manage annual service charge budgets efficiently.
• Insurance Claims Handling: Oversee and handle insurance claims, ensuring a smooth and effective process.
• Site Inspections: Conduct regular site inspections to assess service quality, identify building repairs, and ensure health and safety compliance.
• Health & Safety Compliance: Ensure all sites adhere to current health and safety regulations and best practices.
• Contractor Coordination: Work closely with contractors to organise and supervise maintenance and repair works.
• Team Liaison: Collaborate with team members and other departments for seamless operations.
• Client Relationships: Build strong, proactive relationships with clients, maintaining open and professional communication at all times.
• Leasehold Enquiries: Respond efficiently to leasehold enquiries and provide clear guidance to clients.
• External Meetings: Attend external meetings as required to discuss and resolve property-related matters.

• Competitive salary of £30,000 - £45,000, depending on experience.
• Opportunity to work in a supportive and professional office environment in Borehamwood.
• A chance to be part of a growing and innovative company dedicated to redefining property management standards.

• Managing and maintaining strong relationships with leaseholders, freeholders, and contractors, ensuring clear and consistent communication
• Carrying out regular site inspections and ensuring buildings are maintained to a high standard through proactive management
• Overseeing Section 20 major works programmes, including planning, budgeting, consultation, and delivery oversight
• Attending and supporting AGM meetings, including preparation of documentation and accurate record keeping
• Handling LPE1 and pre sale enquiries efficiently to support smooth property transactions
• Monitoring service charge expenditure and working closely with accounts teams to ensure accurate financial reporting
• Ensuring compliance with key statutory requirements including fire safety, health and safety, and relevant building regulations

• Minimum 2 years experience in block management (higher salary reserved for 4/5 years)
• Ideally TPI qualified or working towards qualification (higher salary reserved for qualified candidates) 
• Strong understanding of Section 20 processes and major works administration
• Proven ability to manage a portfolio independently with full accountability
• Confident client facing communication skills, both written and verbal
• Strong organisational ability with attention to detail and problem solving skills
• Experience using block management systems such as MRI Qube or similar platforms

• Salary £40,000 – £50,000 depending on experience
• Hybrid working pattern of 4 days in office and 1 day from home
• A locally concentrated residential portfolio, enabling efficient site management and regular visits
• Supportive team environment with opportunities for career progression
• Ongoing professional development and support with industry qualifications including TPI and RICS pathways
• Structured, well organised portfolio allowing for autonomous working and ownership of responsibilities
• Collaborative working culture with strong internal support across departments

• Managing a tailored portfolio of residential blocks (number and complexity based on experience)
• Liaising with freeholders, leaseholders, and residents
• Organising and overseeing repairs, maintenance, compliance, and service charge budgeting
• Managing onboarding of new sites and supporting transitions
• Acting as a key point of contact for clients, delivering consistently high levels of service

• Strong organisational skills and common sense
• Able to self-manage and work proactively
• Willing to take responsibility and own mistakes
• Comfortable saying “no” when necessary
• Emotionally resilient and client-focused
• TPI qualification is desirable but not essential 
• Junior candidates must show eagerness to learn and grow
• ATPI or MTPI Qualified 
• Must have between 3-5 years experience working in Block Management (As a Block Manager or Senior Block Manager) 

• A supportive, team-first culture
• Down-to-earth leadership with clear goals
• No micromanagement—just trust and accountability
• A strong commitment to employee growth and long-term development
• Office-based working 

• Caretaker positions
• Concierge / Porter positions
• Maintenance Operative positions

Apply to register as one of our temporary workers and we'll give you a call to discuss upcoming work! 

We are seeking a proactive and reliable Site Manager to oversee the day-to-day operation, maintenance and presentation of a private residential estate in Poole.
This is a hands-on role that combines estate management, basic maintenance, health and safety responsibilities, and excellent customer service. The successful candidate will take pride in maintaining high standards throughout the development while building positive relationships with residents, contractors and visitors.

Key Responsibilities

• Conduct regular inspections of buildings, communal areas and external grounds.
• Ensure the estate remains clean, safe, secure and well-maintained at all times.
• Carry out routine maintenance, minor repairs, painting and decorating.
• Monitor communal facilities including lighting, lifts, doors, gates and fire safety equipment.
• Liaise with residents, contractors and managing agents regarding maintenance issues.
• Maintain site records, stock inventories and fault logs.
• Support health and safety compliance, including routine testing of fire alarms and emergency lighting.
• Assist with seasonal duties such as clearing snow and ice when required.

About You

• Previous experience in property maintenance, caretaking, facilities management or a similar role.
• Practical maintenance skills and a proactive approach to problem solving.
• Excellent communication and customer service skills.
• Organised, dependable and able to work independently.
• Professional appearance and attitude.
• Maintenance-related qualification, apprenticeship or Health & Safety certification desirable.

We are seeking a proactive and reliable Site Manager to oversee the day-to-day operation, maintenance and presentation of a private residential estate in Poole.
This is a hands-on role that combines estate management, basic maintenance, health and safety responsibilities, and excellent customer service. The successful candidate will take pride in maintaining high standards throughout the development while building positive relationships with residents, contractors and visitors.

Key Responsibilities

• Conduct regular inspections of buildings, communal areas and external grounds.
• Ensure the estate remains clean, safe, secure and well-maintained at all times.
• Carry out routine maintenance, minor repairs, painting and decorating.
• Monitor communal facilities including lighting, lifts, doors, gates and fire safety equipment.
• Liaise with residents, contractors and managing agents regarding maintenance issues.
• Maintain site records, stock inventories and fault logs.
• Support health and safety compliance, including routine testing of fire alarms and emergency lighting.
• Assist with seasonal duties such as clearing snow and ice when required.

About You

• Previous experience in property maintenance, caretaking, facilities management or a similar role.
• Practical maintenance skills and a proactive approach to problem solving.
• Excellent communication and customer service skills.
• Organised, dependable and able to work independently.
• Professional appearance and attitude.
• Maintenance-related qualification, apprenticeship or Health & Safety certification desirable.

If you take pride in delivering exceptional standards and enjoy a varied, hands-on role, we would love to hear from you.