Senior Block Manager / Team Leader (Hybrid) - Kent

• Take responsibility for managing a small portfolio of residential blocks and developments, maintaining strong relationships with freeholders, Residents' Management Companies (RMCs), Right to Manage (RTM) companies and their directors.
• Oversee day-to-day property management, including maintenance programmes, major works, service charge budgets, compliance matters and contractor performance.
• Attend site visits, directors' meetings and AGMs where required.
• Manage leaseholder and resident enquiries, ensuring issues are handled professionally and efficiently.
• Ensure agreed actions are followed through and consistently high standards of service are maintained.

• Provide day-to-day leadership, guidance and support to a small Block Management team.
• Work closely with Property Managers, Account Managers and the wider business to ensure workloads are managed effectively.
• Support colleagues with complex property management matters, client issues and operational challenges.
• Encourage good communication, accountability and a collaborative approach across the department.
• Help maintain effective processes, accurate records and consistent service standards.
• Lead by example, remaining approachable and actively involved in the day-to-day running of the team.

• Maintain a strong working knowledge of residential leasehold legislation, building safety, health and safety obligations and relevant industry regulations.
• Oversee service charge budgeting, expenditure, financial reporting and the effective management of client funds, working alongside the accounts team.
• Ensure appropriate compliance procedures are followed across the portfolio.
• Monitor contractor performance, maintenance programmes and associated expenditure.
• Ensure developments are managed responsibly, with consideration given to risk management and the long-term interests of clients.

• Identify opportunities to generate new Block Management instructions and expand the existing portfolio.
• Build relationships with prospective clients, freeholders, RMCs and RTM companies.
• Prepare management proposals, attend prospective client meetings and negotiate new instructions.
• Work alongside senior management to identify opportunities for departmental growth and improvements to existing processes.

• Solid experience within residential Block Management, ideally managing larger or more complex developments.
• Previous experience supporting, supervising or leading a team, or the ability to demonstrate strong leadership potential.
• A good understanding of residential leasehold legislation, service charge management and relevant compliance requirements.
• Experience dealing directly with RMC and RTM directors, freeholders and leaseholders.
• Strong knowledge of Section 20 consultations, major works, contractor management and building maintenance.
• Excellent communication and relationship-building skills.
• Strong organisational abilities and attention to detail.
• The confidence to make decisions, take ownership and resolve problems proactively.
• Commercial awareness and an interest in developing new business.
• A positive, approachable and accountable management style.
• Confidence using property management software and digital systems.
• A full UK driving licence.

• We're looking for someone who enjoys the variety and responsibility that comes with working within an independent property management business.
• You'll be equally comfortable dealing with a complex client issue, supporting a colleague, attending a site meeting or meeting a prospective client to discuss a new management instruction.
• You'll be someone who takes pride in delivering a high standard of service, building strong relationships and ensuring things are followed through properly.
• This opportunity would suit an experienced Block Manager looking to take the next step into a team leadership position, or an existing Senior Block Manager who enjoys remaining hands-on with their portfolio while taking on additional responsibility

What's on Offer?

• Salary circa £35,000–£40,000, depending on experience, with flexibility for an exceptional candidate.
• Additional commission on new Block Management instructions.
• Further commission-based earning opportunities.
• 20 days' annual leave plus bank holidays.
• Monday to Friday working hours, 9:00am–5:30pm.
• Office-based working during the probationary period.
• Hybrid working thereafter: 3 days in the office and 2 days working from home.
• A senior position within an established independent property business.
• Responsibility for a manageable personal portfolio alongside team leadership.
• The opportunity to lead, support and develop a small team.
• Direct involvement in key client relationships and departmental decisions.
• Support from experienced senior management.
• Opportunities for professional development and career progression.