TC67: HOW TO BE AN EXCEPTIONAL CONCIERGE - BEST PRACTICE
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Date:
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20/03/2019
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Time:
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09:30 – 17:00
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Address:
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Holborn, London, WC1B 5HA |
Description
This is a full-day classroom-based training course that seeks to educate and inform all on-site staff and to raise to a high standard the level of service given by concierges, porters, caretakers and building managers, to the residents in a structured and interactive way. It also covers fire safety responsibilities faced by on-site staff. This course is tailored to cover what is expected when working on site in residential buildings.
Content
The course aims to give an overview of:-
- The role of a Concierge and on-site staff
- Core values
- Residents’ expectations
- Image and grooming
- Exceptional customer service and the customer experience
- Key procedures
- Efficient problem-solving and complaints handling
- Concierge best practice
- Fire safety responsibilities
Audience
This programme is suitable for Concierges, Porters and Building Managers with all levels of experience. Whether on-site staff are new to the role of a Concierge or are experienced in Front-of-House but lacking residential experience, the course acts well as both an introduction and a refresher.