25 January 2018


The New Year’s Resolutions That Every Property Manager Should Have Made



25th January 2018


12:30 – 18:30


The Workstation, 15 Paternoster Row, Sheffield, S1 2BX



As Big Ben chimes in the New Year, millions of people (including property managers) will be making New Year’s resolutions. Resolutions can in many forms, but regardless of what resolution you commit to, the goal is to make improvements in the coming year.

It’s not always about shifting those few extra pounds gained over Christmas, or committing to an exercise regime at the gym. Resolutions often relate to our job and working practices.

And with that in mind, we are delighted to host our inaugural property management conference focusing on the New Year’s resolutions every property manager should have made.


Proposed New Year’s Resolutions

Each of our line up of expert speakers will present their proposed resolution that property managers should have made. Proposed resolutions will include:

  • I will review, understand and implement what my leases say

  • I will handle complaints well

  • I will plan sufficiently for major works

  • I will think digitally

  • I will prepare for the insurance mediation directive (and implement the necessary changes)

  • I will follow up after a networking event

  • I will know whether my staff are employed or not

  • Do a headstand



We are proud to announce a great line up of speakers, including:


Cassandra Zanelli

Partner, PM Legal Services

Award winning Cassandra heads PM Legal Services. An acknowledged leader in her field, she is recognised principally for her expertise in the First Tier Tribunal. Cassandra is a well respected speaker, invited to address key national and regional conferences. Most recently, she had the privilege of judging the inaugural ARMA Ace awards. Passionately about sharing knowledge, Cassandra has launched PM Legal Hub, a free online resource for property management professionals.


Julian Davies

Managing Director, Earl Kendrick Associates

Julian is founder and owner of Earl Kendrick Associates, four-time winners of News on the Block’s Surveyor of the Year award. From maintenance reviews to internal and external refurbishments, to drafting guidance rules and even acting as an expert witness, Julian’s own experience underpins his leadership of EKA Team. Julian has long been active in RICS, from being the chair of the RICS London Matrics to, more recently, sitting on the property management working group of the Residential Property Professional Group. Julian is also a member of the RICS editorial advisory group and is respected throughout the property business not only as an expert but as someone with a vision for the future of surveying.


Paul Robertson

Managing Director, Midway Insurance Services Limited

Paul is managing director of Midway Insurance Services Limited, the parent company to 1st Sure Flats, recognised as specialist brokers in the block insurance market and five-times winners in the Property Management Awards. Paul is passionate about ensuring the right outcome for flat owners who are the ultimate beneficiaries and pay the premium. He regularly gives lectures and speaks on best practices on the leasehold insurance market, and is considered of the countries leading experts in insurance for blocks of flats as well as being known for his ways to make insurance a more interesting topic.


Nicolette Granite

Sector Expert for Ombudsman Services: Property

Nicolette has been part of the rapid expansion of Ombudsman Service: Property from its origins as the Surveyors Ombudsman Service to the multi sector property scheme that it is now, with approval from several government departments, trade bodies and industry regulators. Nicolette’s role as sector expert involves providing technical advice, guidance, training and education to all departments across Ombudsman Services: Property, as well as liaising with external stakeholders. While at Ombudsman Services: Property Nicolette has gained a professional qualification in complaint handling.


Anna Bollinger

Director, appt

Director and founder of international award winning digital agency appt. Specialists in bespoke web, app and software development and social media marketing in both the UK and China appt were recognised at the Global Horasis Summit 2017 for demonstrating excellence in trading with and developing significant links between SCR and China. Anna is also an advocate for women in Stem, a keen linguist and director of a community interest company helping asylum seekers and refugees in South Yorkshire.


Bernard Savage

Director, Tenandahalf

Bernard’s career is a game of two halves and then Tenandahalf. In the first half he worked in blue chip companies Proctor & Gamble and Shell. The second half led to Tenandahalf when after an inhouse role at Eversheds, Bernard saw an opportunity to help “smarter” professional service firms. Such firms understand that just having good technical practitioners isn’t enough to be commercially successful. Tenandahalf has worked over the last eleven years with practices across the length and breadth of the UK, helping business of all sizes to improve the “top and bottom line” through strategic and tactical support, training and client research.


Barry Warne

Partner and Head of Employment Law, hlw Keeble Hawson

Barry leads the employment team at hlw Keeble Hawson, which is described in the Legal 500 as providing “legally sound commercial advice”. Areas of specialism include TUPE, employment tribunal advocacy, and executive severances. Barry has been recognised in Chambers, “legal experts” and the Legal 500 in which he is described as “extremely knowledgeable”. He frequently speaks at seminars including “business link” events across Yorkshire and Humberside, and in 1990 acted for the successful claimant in the well known European Court of Justice case on pensions equality, Barber v Guardian Royal Exchange. He is also an accredited mediator.



CEO – Institute of Residential Property Management

A Fellow of the Institute of Residential Property Management and the Royal Institution of Chartered Surveyors, Andrew started his residential PRS and leasehold management practice in 1995, selling in 2011. Andrew was UK Residential Director at RICS from 2013-2016, before joining IRPM, the UK’s leading provider of professional qualifications and learning in the leasehold management and Build-to-Rent sectors. Andrew is passionate about raising standards across the residential property management sectors and encouraging property professionals to be a progressive and ethical force for good.


Nominated Charity

At PM Legal Services, we are committed driving up standards within the property management industry through education and sharing knowledge and it is on that basis that we have chosen to make this conference free to attend.

Our nominated charity for the conference is YMCA Training. If delegates want to show their appreciation for the conference, they are invited to make a donation to YMCA Training, as our nominated charity.

YMCA Training is a national charity who aims to transform the lives of young people and adults through work related training and employment support. It believes in setting inspiring goals and working closely with individuals all over the UK to develop personal, vocational and work related skills. It’s passionate about developing and supporting young people to fulfil their potential and pride themselves on treating everyone with respect, and being supportive of feelings. YMCA training provides teaching, learning and assessment opportunities through programmes that are designed to reengage, motivate and develop young people to maximise their potential, academic and vocational aspirations. Each programme is tailored to meet individual needs, interests and aspirations, and designed to compliment both vocational and academic learner pathways.



Registration is from 12:30, with a conference start time of 1:00pm. The conference will finish at 5pm, and will be followed by a drinks reception with nibbles