Located in a vibrant borough in North London, our office is modern and open plan with a roof terrace and some pretty amazing views of London! You will be surrounded by culture. With a wide selection of restaurants, shops, theatres and fitness centres (we have our own fledging five-a-side football team and are involved in many fitness charity events!).
Our team is driven, close-knit and we work in a fast-paced environment. We all pull together to achieve common goals, drive the business forward and we very much work hard as a team. And, yes, our office dog is a part of that team!
We have a refreshing approach to operating within this industry, with our ethos and operating procedures all being based around transparency and providing a quality service to our clients and customers. We really do value our staff, we recognise their importance. We know that we wouldn’t be able to do any of this without them and so we listen to our staff and our Associate Directors operate an open-door policy. We want to ensure you’re engaged and most importantly, happy, in your role.
Role Overview:
The daily tasks include typing, undertaking mail merges, answering the phone, directing calls, dealing with clients and contractors, arranging meetings and appointments, updating spreadsheets and preparing weekly / quarterly reports. You will also be responsible for all of the electronic filing and all of the hard copy filing for the business. The role requires a high degree of organisation and attention to detail.
You will need to be:
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Courteous and polite at all times, including while under pressure
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IT literate and proficient in the use of Microsoft Office
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Ambitious, dynamic and motivated
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Strong communicator, both verbally and written
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Strong at time keeping and time management
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Great organisation skills
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Self-sufficient in terms of dealing with issues and equally adept at raising issues to management as required.
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Presentable and well-dressed at all times as the role can be client-facing
Day to day responsibilities:
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Assisting Portfolio Managers on a daily basis
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Drafting letters to residents/leaseholders to advise of works, complaints, issues at the development
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Drawing up and running Service Charge Reminders and Ground Rent Reminders
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Merging letters / Service Charge / Ground Rent demands
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Corresponding with Leaseholders / tenants / contractors on a daily basis via the telephone and email
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Drawing up invoices for leaseholders and issuing where necessary
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Drawing up and running statement of accounts for leaseholders
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Filing and archiving documents of properties
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Ensuring Invoices received have been billed accurately
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Updating Leaseholder contact details as and when required
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Liaising with Utilities companies where necessary
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Helping the portfolio managers prepare for quarterly meetings.
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Answering phones
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Key Management
Contact: Zoe Southwell | www.blockrecruit.co.uk | 020 3900 0401 | zoe@blockrecruit.co.uk
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91% of respondents rated our speed of response as excellent.
94% of respondents rated our service levels during the recruitment process as excellent.
100% of respondents said they would recommend Block Recruit to friends or colleagues in the future.
Award winner of News of the Blocks “2019 Recruitment Company of The Year” for having strong Values and Ethics which shape the way we work.