Associate Director - Central London

£75,000 - £80,000 - Block Management

Ref: 2339 Date Posted: Monday 15 Dec 2025

Job Title: Associate Director
Location: Highbury (2 days in office, 3 days remote)
Hours: Full-Time
Type of Employment: Permanent, Full-Time

Company Overview

The organisation is a leading property services group delivering management services to over 100,000 homes across England and Wales. Colleagues work across customer-facing roles, operational teams, and specialist functions in a diverse and dynamic environment. The business operates from multiple UK offices and is part of a larger international group with products and services spanning multiple sectors and geographies.

About This Role

This is a pivotal position at the heart of the business, accountable for critical supporting functions within property management. The role ensures that teams are effectively supported day-to-day and focuses on monitoring and developing the customer journey. Continuous improvement in communication and service delivery, in collaboration with colleagues in technology and transformation, is a key responsibility.

Main Duties and Objectives

Full oversight and development of central services functions, including:
- Assistant Property Management service (supporting larger brands)
- Central Administration team – managing inbound communications, complaints, and first-touch resolution across supported brands
- Mobilisation – operational onboarding and offboarding of properties
- Maintenance and Major Works
- Procurement – contractor management and optimising value from the contractor base
- In-house facilities – facility management of office network and related administration
Drive continuous improvement in communication channels and customer service, implementing technical or process-led solutions
Management of KPIs, effective reporting, and follow-through actions across service delivery
Support heads of property in project activity across property management

Essential Skills

5+ years’ leadership experience in a service environment, including team and staff development
Service management or operational experience within the property sector
Experience in high transactional volume environments
Strong working knowledge of relevant technology (proptech applications, CRM, omnichannel communications, AI)
Effective collaboration and communication skills with multi-level stakeholders

Bonus Skills

Experience within a large property managing agent
Exposure to process and/or technology transformation

Benefits

Hybrid working (2 days in office, 3 days remote)
Competitive salary and bonus structure
Generous holiday allowance
Pension scheme
Learning and development opportunities
Supportive and inclusive work environment

Diversity & Inclusion

The organisation is committed to fostering a supportive work environment where employees are encouraged to be themselves. Applicants from all backgrounds are welcome, and each application is considered fairly.

Contact: Matty Stratton

www.blockrecruit.co.uk | 020 3900 0401 | matty@blockrecruit.co.uk

WHY USE BLOCK RECRUIT? Our Current Stats:

96% of respondents rated our service as excellent.

92% of respondents rated the level of briefing given about the company & opportunity as excellent.

92% of respondents rated us as excellent against other agencies they have used in the past.

91% of respondents rated our speed of response as excellent.

94% of respondents rated our service levels during the recruitment process as excellent.

100% of respondents said they would recommend Block Recruit to friends or colleagues in the future.

Award winner of News of the Blocks “2019 Recruitment Company of The Year” for having strong Values and Ethics which shape the way we work.

Read our Testimonials

Associate Director - Central London

Contact

Terms

Industry Events Calendar