Associate Director – High-End Residential Property Management
Location: Southwest London
Employment Type: Full Time, Permanent
Hours: Monday–Friday, 9:00am–5:30pm, plus occasional client and industry events
Working Arrangement: Office-based
The Opportunity
We’re currently working with an established property management organisation specialising in high-end and super-prime residential property management, delivering a highly personal and bespoke service to its clients. They are looking to appoint an experienced Associate Director to join their London-based operation.
Working closely with the Director, the successful candidate will play a key role in maintaining the high level of service expected by clients, supporting business growth and helping to drive the continued development of the business. The position will also involve managing your own portfolio, making this an excellent opportunity for an experienced senior property management professional who enjoys a combination of leadership, client management, operational strategy and hands-on portfolio management.
About the Role
As Associate Director, you will be responsible for supporting the leadership and growth of the London operation, while also taking ownership of your own portfolio of high-end residential properties. You will provide leadership to the wider team, promote engagement and a positive working culture, and ensure operational objectives are consistently achieved. You will also act as the first point of senior escalation for clients, leaseholders and challenging stakeholders, using your experience and technical knowledge to resolve issues effectively and maintain strong client relationships. The role will have a strong focus on delivering exceptional service, ensuring regulatory compliance and supporting the ongoing growth and development of the business.
Key Responsibilities
Team Leadership
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Manage and support the property management team.
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Promote engagement, a positive mindset and strong performance across the team.
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Support colleagues in achieving operational and business objectives.
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Act as the first line of senior escalation for complex issues.
Client & Stakeholder Management
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Act as a senior point of contact for clients, leaseholders and challenging stakeholders.
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Build and maintain strong client relationships.
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Attend Directors' meetings and Annual General Meetings.
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Ensure client, leaseholder and resident expectations are consistently met.
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Deliver a highly personal and bespoke level of service.
Business Development & Operations
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Support the Brand Director with business development activity and growth targets.
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Assist with operational strategy and its implementation.
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Contribute to the continued development of the business and its service offering.
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Ensure compliance with relevant industry regulations, best practices and company policies.
Portfolio Management
Alongside the leadership responsibilities, you will have full responsibility for your own portfolio, overseeing all aspects of residential property management, including:
Regular building visits will be required, generally on a weekly or fortnightly basis, alongside attendance at relevant meetings and AGMs.
Essential Experience & Skills
The successful candidate will ideally have:
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At least 5 years' experience at Senior Property Manager level.
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Proven experience managing high-end residential properties.
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Previous experience managing and developing a team.
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ATPI qualification as a minimum.
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MTPI and AssocRICS would be highly desirable.
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Strong financial and technical acumen.
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Excellent client and stakeholder management skills.
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A high level of IT proficiency.
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Strong knowledge of residential property management, compliance and legislation.
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The confidence and experience to deal with senior clients and complex stakeholder situations.
Who Would Suit This Role?
This opportunity would suit an experienced Senior Property Manager or Associate Director who is comfortable operating within the high-end residential property management sector and is looking to take the next step in their career. You’ll need to be confident managing both people and property portfolios, with the technical knowledge and commercial awareness to support clients at a senior level. The successful candidate will be joining an organisation where service quality, professionalism and client relationships are central to the business.
Contact: Matty Stratton
www.blockrecruit.co.uk | 020 3900 0401 | matty@blockrecruit.co.uk
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