Job Title: Concierge / Resident Services Officer
Salary: Circa £33k per annum
📍 Location: High-End Residential Development, London W2
🕒 Hours: Monday–Friday 8am–5pm, Sunday 8am–12pm
📅 Working on Bank Holidays Required | 28 Days Paid Annual Leave
👔 Smart Suit Required at All Times
We’re recruiting an experienced and professional Concierge / Resident Services Officer to join the front-of-house team at a prestigious, luxury residential building. This role is perfect for someone who takes pride in providing outstanding customer service and enjoys working in a high-standard environment.
The Role:
As the first point of contact for residents and visitors, your duties will include:
✅ Welcoming residents and guests with warmth and professionalism
✅ Handling queries, deliveries, and service requests efficiently
✅ Monitoring building access, visitor logs, and CCTV
✅ Coordinating maintenance requests and contractor access
✅ Maintaining the cleanliness and presentation of common areas
✅ Supporting emergency procedures and ensuring health & safety standards are met
What We’re Looking For:
✔ Min 3 Years experience: Concierge or Porter in a luxury residential building
✔ Exceptional customer service and front-of-house experience
✔ Strong communication skills and a proactive approach
✔ High attention to detail with a focus on building cleanliness and presentation
✔ Basic computer literacy for reporting and communication
✔ Previous experience in luxury residential building
✔ Knowledge of plant room equipment (desirable but not essential)
This is a fantastic opportunity to become the face of a luxury development, ensuring residents feel safe, valued, and well cared for every day.
Apply now!