Credit Controller, Jobs, 1145

Credit Controller - Hertfordshire

£20,000 - £26,000 - Accountancy
Ref: 1145 Date Posted: Thursday 04 Jun 2020
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Credit Controller (Hertfordshire)
In this role you will manage all income collection, including Rent, Service Charges, Ground rent & associated charges from clients, leaseholders and PRS tenants. You will be responsible for delivering a high quality and professional service at all times, promoting a positive outlook and exceeding expectations.
Some of your key responsibilities include:
  • To proactively chase arrears and minimise debt.
  • Ensure all KPIs and targets are met or exceeded
  • Take payments over the phone
  • Achieve excellent standards of customer care in all aspects of service delivery.
  • To record, track and monitor all recovery action taken
  • Keep all system files, notes and records up to date at all times
  • Liaison with solicitors, debt recovery specialists, external agencies where necessary to expedite recovery
  • Keep up-to-date on statutory, regulatory and best practice relating to income collection and debt recovery, ensuring the company’s policies, procedures and practices conform.
  • Work closely with colleagues to achieve team targets on rent arrears, sustaining tenancies and maximising income streams
In this role a customer focused approach is key. You will need to be able to display the following to be successful in this role:
  • Experience in a Similar Role
  • Experience within Property Management (desirable)
  • Strong Financial Analytical Skills
  • Excellent IT Skills Including Excel
  • Good Communication Oral & Written Skills
  • Ability to Prioritise Your Workload
  • Effective Team Working Skills
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