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Customer Care Administrator/ Co-Ordinator - East London

£20,000 - £24,000 - Block Management

Ref: 524 Date Posted: Wednesday 09 May 2018

What will joining this company do for your career?

Exposure to the high-end of the Property market
Experience working with a Developer - a career goal for a lot of people in the sector!
Experience working in a fast-paced, highly professional organisation that leads with high standards

We are a business built on passion. We are a Developer focused on delivering high-quality, award-winning, residential-led mixed use schemes and we believe in creating some of London’s most inspiring and beautiful places in which to live and work.

We are proud of our achievements and our highly-skilled, dedicated team. We’ve been able to progress and expand the business significantly, with our impeccable standards still intact, and we’re excited for the journey ahead of us.

We are now looking for a Customer Care Assistant / Aftercare Assistant to join our team. You will report into our Customer Care Manager and your role will be to ensure the “aftercare” of all schemes post completion. Your duties will include:

First point of contact for clients post legal completion (landlords, tenants & letting agents).
Assist with defect rectification process with a view to resolve as quickly as possible via in house maintenance team or external contractors.
Ensure department database is maintained and updated daily.
Manage department diaries and arranging appointments for Maintenance Engineers.
Ordering materials via buying department or directly with suppliers.
Log incoming invoices on department schedule and keep filed.
Manage sub-contractor performance and report findings to customer care.
Assist with collation of department monthly reports.
Build and maintain a good working relationship with internal and external customers (clients, contractors, letting agents, management companies and colleagues).
Assist with the hand over process on site for new developments (key handover, snagging, utilities and letting agent handover).
Ad-hoc administration assistance for the department.
Effectively manage all customer expectations and deliver excellent customer service always.

Minimum Requirements

Excellent administration and organisation skills.
Excellent customer service and communication skills.
Ability to prioritise own workload and work effectively both as an individual and as part of a team.

If you don’t meet the requirements for this role, call the Block Recruit team to see what other roles we may have which could fit your current level of experience or “create an account” with us on the website, so we can stay in touch and let you know when other roles to come up. Everyone is of value to us.

Desirable Requirements

A background in property.
Experience dealing with new build schemes.
Property related degree and/or qualifications.

Salary Range & Benefits

This position is paying a competitive salary of £20,000 - £24,000 (depending on experience) for the right candidate.

Application Process

Once we have received your CV you can expect to get a call or email within 1 week.

Unfortunately, if you don’t meet the minimum requirements for this position then you may not be contacted for this role. However, we would still love to discuss other opportunities suitable to your current skill set and experience and how we can assist you in your employment search. Give us a call for a confidential careers chat today!

Start out your career in a role that will give you great experience and exposure within a vibrant sector of Property!

Contact: Zoe Southwell

www.blockrecruit.co.uk | 020 3900 0401 | zoe@blockrecruit.co.uk

Customer Care Administrator/ Co-Ordinator - East London

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