Job Title: Head of Block & Estate Management
Location: East of England region (flexible hybrid working available, with travel to regional office and site visits as required)
Hours: Full Time (37 hours per week)
Summary
A senior leadership role responsible for overseeing large-scale residential block and estate management operations, ensuring compliance, service excellence, financial control, and team performance across a complex and evolving portfolio. This role requires oversight of leasehold property operations, contractor delivery, and resident safety across a large managed residential and mixed-use portfolio. The postholder must meet professional and regulatory standards relevant to residential property management. All candidates will be required to pass pre-employment screening, including a credit check.
Purpose of Role
- This organisation is a long-established, multi-disciplinary property consultancy regulated by the Royal Institution of Chartered Surveyors (RICS).
- The residential block and estate management division is responsible for managing a large portfolio of residential units across multiple UK regions, with continued growth ambitions.
- The Head of Block & Estate Management provides senior leadership and strategic direction across the residential and mixed-use portfolio. The role ensures high standards of operational delivery, compliance, customer service, and team performance.
- The postholder will lead a team of Property Managers, strengthening systems, governance, and service consistency while acting as a trusted advisor to clients, resident management companies, developers, freeholders, and leaseholders.
Benefits
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Salary £65,000–£75,000 depending on experience
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Bonus scheme (up to 10% of salary)
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5 weeks holiday plus bank holidays
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Birthday day off
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4 wellbeing days per year
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Pension scheme
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Private healthcare and dental cover
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Employee assistance and wellbeing programmes
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Homeworking support and IT equipment provided
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Reward and benefits platform
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Free parking at main office locations
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Professional development opportunities
Key Accountabilities
Strategic Leadership & Operational Oversight
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Lead the Block & Estate Management function with clear strategy, priorities, and service standards
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Manage and develop a team of Property Managers
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Contribute to senior leadership strategy across the Property Management division
Service Delivery & Portfolio Management
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Oversee day-to-day management of residential blocks and estates
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Ensure compliance with management agreements and legislation
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Oversee inspections, maintenance programmes, and resident engagement
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Manage complex schemes, including those requiring remediation or safety interventions
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Monitor and deliver SLA performance and reporting
Compliance, Building Safety & Risk Management
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Ensure compliance with all relevant legislation and codes of practice
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Lead on building safety obligations across the portfolio
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Oversee fire safety, risk assessments, and remedial works
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Manage higher-risk buildings and associated regulatory requirements
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Coordinate cladding and fire safety remediation programmes
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Ensure all statutory obligations are met, documented, and reviewed
Client & Stakeholder Management
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Act as senior contact for client boards, freeholders, developers, and leaseholders
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Lead AGMs, client meetings, and site inspections
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Communicate complex building safety matters clearly and confidently
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Manage escalations, complaints, and tribunal-related matters
Financial Oversight
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Oversee service charge budgeting and expenditure control
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Work with finance teams on reporting and forecasting
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Support major works planning and reserve fund management
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Monitor income and cost controls across portfolios
Systems, Processes & Continuous Improvement
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Drive consistency in systems, processes, and documentation
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Improve compliance tracking and reporting systems
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Utilise property management systems (including QUBE or equivalent)
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Use data and KPIs to improve performance and decision-making
Team Leadership & Development
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Lead, mentor, and develop a high-performing team
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Promote accountability, performance standards, and professional growth
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Ensure training on compliance and building safety responsibilities
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Support staff wellbeing and retention
Business Development & Growth
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Support onboarding of new clients and developments
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Contribute to bids and business development activity
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Identify opportunities to improve service delivery and portfolio growth
Requirements
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Minimum 5 years’ experience in residential block, estate, or asset management
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Proven leadership experience managing property management teams
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Strong understanding of leasehold legislation and regulatory frameworks
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Experience working with resident management companies, developers, and freeholders
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Strong knowledge of building safety legislation and compliance requirements
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Experience with major works and complex residential portfolios
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Exposure to cladding or fire safety remediation projects is highly desirable
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Strong stakeholder management and communication skills
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Commercial awareness with experience managing budgets and contractors
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Highly organised with the ability to manage multiple priorities
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Professional qualifications such as TPI, RICS (or equivalent) desirable
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IOSH or NEBOSH qualification advantageous
Contact: Matty Stratton
www.blockrecruit.co.uk | 020 3900 0401 | matty@blockrecruit.co.uk
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