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Property Manager - Berkshire

£20,000 - £40,000 - Estate Agency
Ref: 2106 Date Posted: Tuesday 19 Mar 2024

Calling Property Managers of all levels!

We are currently on the search for Property Managers of all levels to join a dynamic, vibrant office in Bracknell. We're seeking proactive and outgoing Property Managers, from entry level to Team Leader, ready to elevate their careers in a client-focused role that rewards outstanding customer service.

Salary: £20-55K DOE

Please note: This is a full time, on site role and requires no site visits.


  • Provide comprehensive property management services to a designated client group, covering renewals, repairs, deposits, and lettings accounts.
  • Efficiently handle enquiries, referring complex or legal queries to the manager or relevant experts.
  • Follow procedures/process maps to meet key time scales in daily activities.
  • Investigate and resolve property-related queries and problems, advising on the best course of action.
  • Maintain and utilize office systems effectively, updating property files and computer databases.
  • Issue accurate documentation to relevant parties in a timely manner.
  • Liaise with third-party suppliers to coordinate necessary works.
  • Develop strong relationships with key clients, treating them as individuals.
  • Facilitate communication between Landlords and Tenants, ensuring effective negotiation.
  • Keep all relevant parties informed and up to date on progress, particularly regarding client issues and complaints.
  • Promptly advise the branch of arising issues and relevant updates.
  • Proactively address and resolve complaints, taking necessary preventive actions.
  • Promote additional services and meet third-party referral targets.
  • Ensure compliance with lettings administrative procedures and legal requirements.
  • Develop a deep understanding of legal requirements related to property management.
  • Continuously streamline and improve processes, actively incorporating client feedback.
  • Manage a total factored property portfolio ranging from 200 to 250 units.


Senior Property Manager (Band 3):

  • Total factored property portfolio 220 - 280.
  • Key releasing and proactive management.
  • Achieve monthly third-party budget targets.
  • Upgrade property management services and ensure works orders meet service standards.

Executive Property Manager (Band 4):

  • Total factored property portfolio 250 - 300.
  • Mentor and train new starters.
  • Achieve higher monthly third-party budget targets.
  • Upgrade property management services with a focus on excellence.

Deputy Team Leader (Band 5):

  • Total factored property portfolio 200 - 250.
  • Take on team leader responsibilities in their absence.
  • Drive growth in property management instructions.
  • Coach the team to achieve third-party budget targets.

Team Leader (Band 6):

  • Oversee the portfolio during team shortages.
  • Overall responsibility for team performance.
  • Propose development ideas to enhance business.
  • Ensure the team achieves third-party budget targets and meets service standards.


  • Minimum of 6 months of AST property management experience
  • Exceptional customer service skills
  • A can-do attitude
  • Fantastic written and verbal skills


  • Birthday and Christmas- New Year off in addition to holidays
  • Social events
  • Annual trips for top performers - previous trips have included Vegas, Barbados and Thailand
  • Great team culture and atmosphere
  • and more!

Please only apply if you have the required experience for this role.

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